New amendments in the Social Care Act, entered into force on 30th December 2017, bring significant step forward in protection of older persons against the abuse of contracts on support until death. Namely, from now on it is forbidden to all those providing social care, persons whom they employ and members of their families, to conclude contract on alienation or burdening of immovable assets of clients whom they provide social service to. This change was on several occasions proposed by Ombudswoman Lora Vidović warning on frequent abuse of contracts on support until death, due to the fact that in practice the elderly remain without care and property. Contract on support until death meant that the property belonged to the provider immediately upon the conclusion of the contract.

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Ombudswoman Lora Vidović warned the Clinical Hospital Centre (KBC) Zagreb not to instigate enforcement procedures against citizens without giving them opportunities to pay invoices. She also emhasised it is neccessaryon to hand over invoices to patients personally after providing health service and, if not possible, to send them to their home addresses. Hence, before issuing an invoice it is necessary to check whether a patient has a valid additional health insurance policy while receiving health service.

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Citizens from the eastern part of Croatia, in the Vukovar-Srijem County, who feel that their human rights were violated or they were discriminated against, from August 30th until September 1st, 2017 had an opportunity to meet with the Ombudswoman Lora Vidović and submit complaints to her advisers.

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